Privacy Policy
Last updated 5 November 2026
Family Command Center ("the app") is provided by Jacqueline Janse van Rensburg (Pty) Ltd (registration 2020/059790/07), South Africa ("we", "us"). We take your family's privacy seriously and process personal information in line with the Protection of Personal Information Act, 2013 (POPIA).
What we collect
- Your account: your name and email address, and the sign-in method you use (email, Google or Apple).
- Your family plan: what you add — tasks, events, reminders, repeating items, important dates (such as birthdays), family member names, contacts you save, meals, recipes, shopping lists and dietary preferences.
- Shared households: if you invite another adult, their email address so we can send the invitation.
Children do not have accounts. Information about children is entered and controlled by their parent or guardian.
What stays on your phone
- Voice: speech is turned into text by your phone's own speech recognition (Apple or Google). We receive only the text you choose to save — never audio recordings.
- Notifications: reminders are scheduled on your phone. We do not run a push-notification service.
- Phone calendar: the app reads your calendar only when you choose to bring events in, and copies only the events you tick. Nothing is written back to your calendar.
- Settings such as reminder times and your "buy again" list are stored on your phone.
Uploaded notices
When you upload a school notice or document, it is read to find dates and then deleted. We don't keep the original file — only the items you confirm.
How we use it
Only to run the app for you: to show and share your family plan, remind you, and support your account. We do not sell your information, show advertising, or use it to build marketing profiles. We do not use AI services to read your family data.
Improving the app
To see which features are used, the app counts actions such as "plan saved by voice" or "week of dinners planned". These counts contain no names, no family content and nothing you type or say, and are kept on our own servers — we don't use third-party analytics or advertising tools. We also record which days a household uses the app, using a one-way code rather than your account, so we can count active households. We only ever look at totals.
Who processes it for us
We use trusted service providers who store or process information on our behalf, under contracts that require them to protect it: Clerk (sign-in and accounts) and Replit (hosting and database). Their servers may be outside South Africa, including the United States; where information is transferred, we rely on the safeguards POPIA requires. Apple and Google handle app downloads, speech recognition on your device and, later, payments, under their own privacy policies.
How long we keep it
For as long as your account is open. You can delete your account at any time in the app: Family → Account → Delete my account. If you're the only adult in your household, your family plan is permanently deleted. If another adult shares your household, the shared plan stays with them, and your account and sign-in are removed.
Your rights
You may ask to see, correct or delete your personal information, or object to how it's processed, by emailing support@famcommand.app. If you're not satisfied with our response, you may complain to the Information Regulator (South Africa): inforegulator.org.za.
Security
Information is sent over encrypted connections, and each household can only access its own data. No system is perfectly secure, but we take reasonable steps to protect your information.
Changes
We'll update this page if anything changes and show the new date at the top. Significant changes will be shown in the app.
Contact
Jacqueline Janse van Rensburg (Pty) Ltd · support@famcommand.app